To ensure we are able to work efficiently and effectively patients are encouraged to complete eConsult if they wish to have an appointment with a doctor or nurse. Online consultation (eConsult) is available 24 hours a day, 7 days a week, and means you do not need to phone. This ensures the right person receives your request and is able to resolve it quickly.

At the current time most GP consultations will continue to be done remotely via telephone consultation or video link. We will continue to provide face to face appointments for examinations and procedures where this is the best and safest way to help you.

FAQs

What are the timings for routine appointments?

Appointments are available throughout the day during normal opening hours.

Does the practice offer routine appointments on weekday evenings and on weekends?

We also offer extended hours routine appointments at Boundary House Surgery, Bracknell. These are available Monday-Friday from 06.30-8.00pm, Saturday morning from 8.00am-01.45pm and Sunday morning only. For any queries regarding your appointment, please contact the reception or Berkshire Primary Care Ltd on 01344 637808.

For more details please click here.

Chaperones

If you would like a chaperone to be present during an intimate physical examination, please let us know.

We have specially trained staff members who are trained in this regard, if they are not available at the time of your appointment, you may need to re book your appointment.

Routine

For non-urgent issues, please follow the guidelines below and choose the right service, which can help you without any appointment. This will help us being more efficient and making an appointment available to you when you need it the most.

  • Pharmacy

    Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
    icon

    The 35 conditions which can be treated at home with advice from the pharmacist include:

    More…

  • Online Consultation

    Our Online Consultation service will let you request advice, treatment, sick notes, GP letters, recent test results and more. Fill out a quick online form and we will deal with your request before the end of the next working day.
    icon

    How it works?

    1. Find your symptom, condition or request.
    2. Fill out a quick form.
    3. Your practice responds by phone or email, usually by the end of next working day

     

    GET STARTED
    WATCH VIDEO

  • GP Online Services

    Book an appointment with your GP, nurse or clinician at a time that suits you. Sign in to your registered GP online service.icon

    More…

  • Call the Practice

    Appointments can be booked by calling the practice during working hours
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    More…

Urgent

We now operate eConsult, a telephone based appointment system. It can be accessed from the Home Page of this website. However, if your problem is so urgent that you feel there is risk to life that could be jeopardised by the time it takes to fill in the eConsult form, please call the surgery and if the problem meets the criteria for this, a duty doctor will be asked to call you back as soon as possible.

We are now able to offer patients urgent appointments for acute illnesses at Brants Bridge Urgent Care Centre. These are bookable appointments that have to be made through the surgery as they currently only offer a walk-in service for minor injuries but not minor illnesses.

Such situations do not include prescription requests or symptoms that have been on-going for several days. If the problem is so urgent that you cannot wait for a call back, even for a little while, then you should access the emergency ambulance service by calling 999 or going to your nearest A & E department.

  • Call the Practice

    Appointments can be booked by calling the practice during working hours
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    Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of a non-urgent nature.

Why does the receptionist need to ask what’s wrong with me?

Our reception staff are important members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’.

We have trained our reception staff to ask certain questions to help make sure you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.

When Closed

  • NHS 111

    NHS 111 can help if you have an urgent medical problem and you’re not sure wha

    icon

    t to do. NHS 111 is available 24 hours a day, 7 days a week and you can get help online or on the phone.

  • Online Consultation

    Our Online Consultation service will let you request advice, treatment, sick notes, GP letters, recent test results and more. Fill out a quick online form and we will deal with your request before the end of the next working day. icon

    Online Consultation

    Our Online Consultation service will let you request advice, treatment, sick notes, GP letters, recent test results and more. Fill out a quick online form and we will deal with your request before the end of the next working day.

Care at Home

Care at home

Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest

  • cough or cold
  • upset stomach
  • pain or headache
  • cuts and grazes
  • sore throat (but if for two weeks or more contact your GP)

For health advice:

VISIT NHS.UK

Pharamacy

Pharmacist

Ask for advice on ailments, medicines and healthier living

  • queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
  • repeat prescription
  • sore eyes (but if persists go to optician)
  • runny nose
  • diarrhoea
  • bite or sting
FIND A PHARMACY

GP Surgery

GP Practice

Consult online or use GP online services to make an appointment if an illness or injury won’t go away

  • repeat prescription such as for back ache, the pill, etc.
  • urgent skin problem such as a rash that is spreading
  • ear pain
  • back ache

Additional evenings and weekend appointments bookable through your GP Practice

ONLINE CONSULTATION

NHS 111

Call NHS 111

Call when situation is not life-threatening

  • If you think you need to go to hospital
  • If you don’t know the most suitable place to go or call
  • If you don’t have a GP to call or if your GP practice is closed
  • If you need advice or reassurance about what to do

Available 24 hours a day, every day

NHS 111 ONLINE

UTC's

Urgent Care or Walk-In Centre

Visit for same day, urgent, minor injuries or illness when your GP practice is unavailable

  • such as sprains and suspected broken bones
WHEN TO VISIT A UTC

A&E/111

Emergency department or call 999

Only for very serious or life-threatening situations.

If you are unsure, call NHS 111

 

WHEN TO VISIT A&E

WHEN TO CALL 999