The NHS Friends and Family Test (FFT) is a way of gathering your feedback, so we can continually review our service. Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

We are aware that things can go wrong resulting in an unsatisfied experience.We are aware that things can go wrong resulting in an unsatisfied experience. Please fill out the complaint form to advise us about any concerns you may have.

This form is for feedback only and no requests for medications, appointments or other issues will be actioned.

Feedback

    Thinking about your recent appointment, overall, how was your experience of our service?

    A little bit about you

    Are you?

    Are you male or female?

    What age are you?

    Please tick this box to provide contact details if you would be happy for us to get in touch?





    Complaint

      Make a Complaint

      We are aware that things can go wrong resulting in an experience that you have a genuine cause for complaint. Please use the complaint form to advise us about any concerns you may have.

      Patient's Details

      Title

      How would you like us to contact you?



      I want to nominate a third party to manage my complaint

      Third Party Details

      Title
      How would you like us to contact you?

      I hereby authorise the third party above to act on my behalf in making this complaint and to receive such information as may be considered relevant to the complaint. I understand that any information given about me is limited to that which is relevant to the subsequent investigation of the complaint and may only be disclosed to those people who have consented to act on my behalf.



      FAQ

      What is NHS Friends and Family test (FFT)?

      We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

      How does it work?

      • When you complete your treatment or are discharged from a service, you will often be invited to give feedback and complete the FFT.
      • You will be asked to answer the question: “How likely are you to recommend us to friends and family if they needed similar care or treatment?”
      • You can rank your answer from “extremely likely” to “extremely unlikely”. You will also have the opportunity to explain your ranking by adding comments, and you may be asked some follow-up questions.
      • If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.
      • If you feel that you should have been given the opportunity to respond, but did not receive the question, please speak to a member of staff first.

      Do you have to responed to the question?

      Your answer is voluntary. But if you do answer, your feedback will provide valuable information for the service to celebrate positive feedback, and identify opportunities to make improvements.

      How will the results be used?

      The information will give your GP practice invaluable feedback on what you think of the care and treatment you have received, which will help the surgery to make necessary improvements for patients.
      For more information, please visit www.nhs.uk/friendsandfamily

      Does this replace the NHS complaints procedure or other forms of feedback?

      No, this will not replace the current NHS complaints procedure or other forms of feedback. Hospitals and other service providers will continue to use their own ways of gathering feedback in addition to the NHS FFT.