Please make every effort to keep your appointment. If you are unable to make it, please cancel it as soon as possible, using one of the methods below, so that it can be reallocated to another patient in need. Your help will avoid a significant waste of NHS resources and is much appreciated.

Alternatively, you can follow the instructions on your appointment reminder text and reply, to cancel an appointment.

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FAQs

What loss does the NHS face when an appointment is missed and not cancelled by a patient?

Each appointment costs an average of £30, putting the total cost to the NHS at more than £216 million pounds on top of the disruption for staff and fellow patients that would pay for:
  • The annual salary of 2,325 full time GPs
  • 224, 640 cataract operations
  • 58,320 hip replacement operations
  • 216,000 drug treatment courses for Alzheimer’s
  • The annual salary of 8, 424 full time community nurses

Is there any penalty to the patient if failed to attend an appointment and not cancel it?

If you fail to attend three consecutive appointments, you may be removed from the Practice list and will have to find an alternative doctor.