Important information patients about GP appointments
As you will be are aware, COVID-19 (Coronavirus) is a new illness that is spreading across the UK. As such, at Ascot Medical Centre, we are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments and continued use of our eConsult service. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.
All GP appointments will initially be via our eConsult service or over the phone. If you have an appointment booked with a GP, please do not come to the surgery – please stay at home and the doctor will call you at the allocated time. The GP will do all they can to help you over the phone – however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review.
Nursing appointments will continue as planned, the nursing team will contact you by phone or text before your appointment at the surgery and we ask you to consider the national guidance before visiting the practice https://www.nhs.uk/conditions/coronavirus-covid-19/
Stay at home for 7 days if you have either:
- a high temperature
- a new continuous cough
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you’re staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
We thank you for your co-operation and understanding. As you are aware, the situation is evolving daily and we will keep you updated via our website and text messaging service.