Important information patients about GP appointments
As you will be are aware, COVID-19 (Coronavirus) is a new illness that is spreading across the UK. As such, at Ascot Medical Centre, we are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments and continued use of our eConsult service. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.
All GP appointments will initially be via our eConsult service or over the phone. If you have an appointment booked with a GP, please do not come to the surgery – please stay at home and the doctor will call you at the allocated time. The GP will do all they can to help you over the phone – however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review.
Nursing appointments will continue as planned, the nursing team will contact you by phone or text before your appointment at the surgery and we ask you to consider the national guidance before visiting the practice
Stay at home for 7 days if you have either:
- a high temperature
- a new continuous cough
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you’re staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
We thank you for your co-operation and understanding. As you are aware, the situation is evolving daily and we will keep you updated via our website and text messaging service.
THE INFORMATION BELOW IS OUR USUAL OPERATING MODEL, WE WILL CONTINUE TO PROVIDE ALL OUR ONLINE SERVICES
Please remember that the majority of doctors appointments are 10 minutes long. This is in keeping with other general practices nationally, and enables us to balance the demand of workload within the surgery.
We offer the following appointments every day and as pre-bookable
* E-consultations (response by the end of the next working day)
* Face to face appointments every day from 8 am.
* Pre-bookable telephone consultations with one of the GPs, every day up to 2 weeks in advance.
* On the day telephone consultations, on the day, every day with a Clinician.
* Extended hours appointment from 6.30 to 9.00 pm and weekends for a GP appointment at Boundary House, Bracknell and King Edward VII Hospital, Windsor, pre-bookable and on the day if available
* Musculoskeletal clinics, pre-bookable, every Thursday afternoon at the Surgery
We ask that if there is more than one issue that needs to be discussed that this can be dealt with within that time. The doctor or nurse may ask you to make a further appointment if he or she is unable to cover all the issues in that appointment slot, alternatively you may send your query online using eConsult. Starting your consultation online allows for investigations to be arranged before your appointment which is then reviewed as part of your face to face appointment if needed thus making more efficient use of time.
You may request a particular doctor and the appointment system will allow appointments to be pre-booked up-to 2 weeks in advance. Due to specific days that certain doctors work, it may not always be possible to get an appointment with that doctor but our Receptionists will try to accommodate where able. You may be able to maintain continuity with a clinician by making your query through econsult and asking for a particular GP/ nurse.
We aim to see all emergencies on the day of request. There are a certain number of appointments kept for on-the-day, urgent appointments. To access these, please telephone at 8.00am to get an appointment on that day and at 2.00pm where a handful of appointments are kept for emergencies on the day.
Please make every effort to keep your appointment. If you are unable to keep it, please let the Surgery know as soon as possible so that the appointment may be re-allocated